This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team

Core units (6 units)

• BSBCRT311 Apply critical thinking skills in a team environment

• BSBPEF201 Support personal wellbeing in the workplace

• BSBSUS211 Participate in sustainable work practices

• BSBTWK301 Use inclusive work practices

• BSBWHS311 Assist with maintaining workplace safety

• BSBXCM301 Engage in workplace communication

Elective Units (7 units in total) Note: 2 elective units must be selected from Group A.

Group A – Technology

• BSBDAT201 Collect and record data
• BSBOPS306 Record stakeholder interactions
• BSBTEC201 Use business software applications
• BSBTEC202 Use digital technologies to communicate in a work environment
• BSBTEC301 Design and produce business documents
• BSBTEC302 Design and produce spreadsheets
• BSBTEC303 Create electronic presentations
• BSBTEC404 Use digital technologies to collaborate in a work environment
• BSBWRT311 Write simple documents
• BSBXCS301 Protect own personal online profile from cyber security threats
• BSBXCS302 Identify and report online security threats
• BSBXCS303 Securely manage personally identifiable information and workplace information
• BSBXCS304 Apply cyber hygiene best practices
• BSBXCS305 Identify and assess cyber security insider threats and risks
• BSBXCS306 Apply own techniques to prevent cyber security insider threats

Group B – Business Competence

• BSBESB302 Develop and present business proposals

• BSBESB401 Research and develop business plans

• BSBOPS302 Identify business risk

• BSBPEF301 Organise personal work priorities

• BSBPMG430 Undertake project work

• BSBSTR301 Contribute to continuous improvement

• BSBWHS332X Apply infection prevention and control procedures to own work activities

Group C – Teamwork and Relationships

• BSBCRT412 Articulate, present and debate ideas
• BSBLDR301 Support effective workplace relationships
• BSBPEF302 Develop self-awareness
• BSBXTW301 Work in a team

Group D – Customer and Client Engagement

• BSBOPS304 Deliver and monitor a service to customers

• BSBOPS305 Process customer complaints

• BSBXDB301 Respond to the service needs of customers and clients with disability

• ICTSAS305 Provide ICT advice to clients

• SIRXCEG002 Assist with customer difficulties

• SIRXCEG005 Maintain business to business relationships

• SIRXMKT001 Support marketing and promotional activities

• SIRXOSM003 Use social media and online tools

• SIRXPDK001 Advise on products and services

Group E – Business Administration

• BSBFIN301 Process financial transactions

• BSBFIN302 Maintain financial records

• BSBHRM416 Process payroll

• BSBINS202 Handle receipt and dispatch of information

• BSBOPS301 Maintain business resources

• BSBOPS303 Organise schedules

• BSBPUR301 Purchase goods and services

Group F – Medical Administration

• BSBMED301 Interpret and apply medical terminology appropriately

• BSBMED302 Prepare and process medical accounts

• BSBMED303 Maintain patient records

• BSBMED304 Assist in controlling stocks and supplies

• BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

• BSBMED401 Manage patient record keeping system

Group G – Records and Information Management

• BSBINS302 Organise workplace information

• BSBINS303 Use knowledge management systems

• BSBINS307 Retrieve information from records

• BSBINS308 Control records

• BSBINS309 Maintain business records

Specialisations

This qualification can provide for specialisations.

• Customer Engagement - Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.
• Business Administration - Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.
• Medical Administration - Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.
• Management - Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.

For eligible students, NSW Government subsidies are available. For details about funding, visit our Funding Page.

Call us to discuss subsidy eligibility and fees.

• Administrative assistant

• Customer service representative

• Receptionist

• General clerk

To begin the enrolment process, you can register an expression of interest by clicking the banner below and one of our staff will get in contact with you shortly after.

You can also email our training manager at noni@chace.org.au or give us a call on (02) 6559 6699.